One KPI That Really Counts When looking to grow your professional services business, the one KPI that really counts is the number of meetings you have with clients and prospects. Sure, there might be lots
Top 5 Questions To Ask Yourself Before The End Of The Year! This post is short and sweet. It revolves around a simple exercise that I do every year for myself personally and for my
Client Portals in the Cloud With technology changing at an ever increasing rate and new capabilities becoming available almost daily, it's time to revisit or visit for the first time client portal technology and what
I'll cut right to the chase! Three of the best secrets to breakthrough customer service in my experience are these: Acknowledgement Attention Action Acknowledgement Customers want to be acknowledged as being important to your business.
Marketing does not have to be mysterious, overly costly, or complex. I wanted to share this example with you that was inspired by a meeting I had with an accounting firm on the Gold Coast.