Professionals – Do you really deserve the title of “ trusted adviser ”?
You need to be more than
My Top 8.5 Procrastination Busters
Wake up call!!! I’ve been putting
Measure your activity if you’re serious about improving your business results!
You’ve heard it before. If you
Focus on your CUSTOMER this year – The ‘E’
E – Empower your team to deliver on expectations and then some! If your team needs to check with you
Focus on your CUSTOMER this year – The ‘M’
M – Measuring the impact of your service delivery or as Jan Carlzon, author of a book by the same
Focus on your CUSTOMER this year – The ‘O’
O – Observing the interaction of your customers and your team will yield some very interesting and important insights on
Focus on your CUSTOMER this year – The ‘T’
T – Training yourself and your team in effective customer engagement must be a major priority, especially when you and
Focus on your CUSTOMER this year – The ‘S’
S – Standards must be in place for all aspects of your customer experience and known by everyone in the
Focus on your CUSTOMER this year – The ‘U’
U – Uncovering what the customer truly needs requires an ability to ask the right questions. “Can I help you?”