Uncategorized – i-Generation – Business Advisory | Consulting | Coaching | Training | Marketing | For Accountants and Professional Services Firms

3 Secrets to Breakthrough Customer Service

CP Officer — Mon, 24 Feb 2014 00:24:19 +0000

3 Secrets to Breakthrough Customer Service I'll cut right to the chase! Three of the best secrets to breakthrough customer service in my experience are these: Acknowledgement Attention Action Acknowledgement Customers want to be acknowledged as being important to your business. You've heard it before, "you don't have a business without customers" and "your customers

Thinking Outside the Box

CP Officer — Sun, 12 Jan 2014 22:45:00 +0000

Marketing does not have to be mysterious, overly costly, or complex. I wanted to share this example with you that was inspired by a meeting I had with an accounting firm on the Gold Coast. It is a fantastic example of thinking outside the box to achieve the result you want. Some five years ago,

Build Your Ideal Year!

CP Officer — Mon, 06 Jan 2014 05:40:02 +0000

The theme I'm living by this year in one word is - "Build!" Each year I sit down on 31st December and review my journal for all the things that happened throughout the year. I find it a great way to record my progress and all the thoughts, ideas, and lessons I experienced as well.