Focus on your CUSTOMER this year – The ‘T’
T – Training yourself and your team in effective customer engagement must be a major priority, especially when you and your team has ‘actual’ contact with your customers. What I mean by ‘actual’ is where
Focus on your CUSTOMER this year – The ‘S’
S – Standards must be in place for all aspects of your customer experience and known by everyone in the business. Why? Because consistency builds trust and confidence in the mind of the customer and
Focus on your CUSTOMER this year – The ‘U’
U – Uncovering what the customer truly needs requires an ability to ask the right questions. “Can I help you?” is not the type of question I’m talking about. In fact when I’m asked this
Focus on your CUSTOMER this year – The ‘C’
You’ve heard it before, “the customer is always right.” Wrong! The right customer is right! Over the coming weeks I am going to share an approach that has worked for me and many of the
Time Management – Make your time count this year!
As January quickly yields to February, if you’re anything like me, the holiday season that you looked forward to for so long, is now a long distant memory and the end of this year seems