Focus on your CUSTOMER this year – The ‘S’
S – Standards must be in place for all aspects of your customer experience and known by everyone in the business. Why? Because consistency builds trust and confidence in the mind of the customer and
S – Standards must be in place for all aspects of your customer experience and known by everyone in the business. Why? Because consistency builds trust and confidence in the mind of the customer and
U – Uncovering what the customer truly needs requires an ability to ask the right questions. “Can I help you?” is not the type of question I’m talking about. In fact when I’m asked this
You’ve heard it before, “the customer is always right.” Wrong! The right customer is right! Over the coming weeks I am going to share an approach that has worked for me and many of the