Focus on your CUSTOMER this year – The ‘T’
T – Training yourself and your team in effective customer engagement must be a major priority, especially when you and your team has ‘actual’ contact with your customers. What I mean by ‘actual’ is where
T – Training yourself and your team in effective customer engagement must be a major priority, especially when you and your team has ‘actual’ contact with your customers. What I mean by ‘actual’ is where
S – Standards must be in place for all aspects of your customer experience and known by everyone in the business. Why? Because consistency builds trust and confidence in the mind of the customer and
You’ve heard it before, “the customer is always right.” Wrong! The right customer is right! Over the coming weeks I am going to share an approach that has worked for me and many of the
So here we are at the beginning of another year. Happy New Year! Now down to business… I find that a lot of businesses out there are really sluggish to start the new year off
Last week I shared with you the first five strategies that I have used to maintain and grow my database. Here are the next five: Network your pants off! The key here is network in