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Client Portals in the Cloud With technology changing at an ever increasing rate and new capabilities becoming available almost daily, it's time to revisit or visit for the first time client portal technology and what
3 Secrets to Breakthrough Customer Service
3 Secrets to Breakthrough Customer Service I'll cut right to the chase! Three of the best secrets to breakthrough customer service in my experience are these: Acknowledgement Attention Action Acknowledgement Customers want to be acknowledged
Focus on your CUSTOMER this year – The ‘R’
R – Review (requires change / innovation) or repeat the activity (and tweak where necessary by monitoring)! Delivering on customer expectations is not a one off exercise. Things change continuously and unless you’re monitoring how
Focus on your CUSTOMER this year – The ‘E’
E – Empower your team to deliver on expectations and then some! If your team needs to check with you for every little thing, you’re in trouble! Either you don’t trust them or you’re a
Focus on your CUSTOMER this year – The ‘M’
M – Measuring the impact of your service delivery or as Jan Carlzon, author of a book by the same title would say, “Moments of Truth”. How does your customer feel when they have dealt