Your Vision – Where are you headed?
I wanted to zero in on a really important and very neglected topic this week – your vision or "Where are you headed?" Every week I work with about 250 business owners and I always
Uncovering new business opportunities by being in the right place at the right time
New business opportunities usually occur around big changes…changes in technology, the economy, the environment, in legislation, regulations, and also in changes in consumer needs, wants, and values. These changes always create a gap between what
Focus on your CUSTOMER this year – The ‘R’
R – Review (requires change / innovation) or repeat the activity (and tweak where necessary by monitoring)! Delivering on customer expectations is not a one off exercise. Things change continuously and unless you’re monitoring how
Focus on your CUSTOMER this year – The ‘E’
E – Empower your team to deliver on expectations and then some! If your team needs to check with you for every little thing, you’re in trouble! Either you don’t trust them or you’re a
Focus on your CUSTOMER this year – The ‘M’
M – Measuring the impact of your service delivery or as Jan Carlzon, author of a book by the same title would say, “Moments of Truth”. How does your customer feel when they have dealt